Cakes need to be refrigerated; however, it is best enjoyed at room temperature. Please remember to take the cake out of the fridge at least 3 hours before enjoying it with your guests. When selecting a placement at your event, please keep in mind that direct sunlight is terrible for the cake and it needs to stay below 75 degrees. If not, it could melt and even get damaged. Just a thought to keep in mind, Your cake was made with so much love and care for you, so please treat it with the same love and same care.

By canceling less than 2 weeks prior to the pick-up or ship out date, you choose to forfeit any payments made. All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below. If you do not pick up your order, we do not give a refund. If you need it at a later date, you will have to pay for both. We cannot resell any product that is not picked up by the customer. Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of dbakers Sweet Studio. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.